Tele- caller

Others

Job Id :1000419681

Description

Age: 25 to 30 years
Experience: 3 to 4 years
Computer Skills: Good
Communication: English and Arabic mandatory
Nationality: Egyptian or any Arab National preferred
Gender: Male preferred
Location: Oman

Job Responsibilities:

1. Contacting Debtors : Place outbound calls to debtors with outstanding balances to negotiate payment arrangements or settlements.
2. Negotiating Payment Plans : Work with debtors to establish feasible repayment plans based on their financial situation and the terms of the debt.
3. Documenting Interactions : Maintain accurate records of all communications with debtors, including payment arrangements, promises to pay, and any disputes or issues.
4. Compliance : Adhere to all relevant laws and regulations governing debt collection practices.
5. Customer Service : Provide excellent customer service to debtors, addressing their concerns and questions professionally and courteously.
6. Achieving Targets : Meet or exceed monthly collection targets and goals set by management.
7. Problem solving : Handle challenging situations effectively, including negotiating with difficult or resistant debtors and resolving disputes.
8. Collaboration : Work closely with team members, supervisors, and departments to ensure efficient and effective debt collection processes.
9. Continuous Improvement : Stay updated on industry best practices and techniques for debt collection, and identify opportunities for process improvement.
Qualification:
1. Communication Skills : Excellent verbal communication skills are essential for effectively communicating with debtors and negotiating payment arrangements.
2. Ngeotiation Skills : Strong negotiation skills to successfully secure payment agreements while maintaining positive relationships with debtors.
3. Empathy & Patience : Ability to empathize with debtors' situations and demonstrate patience and understanding during difficult conversations.
4. Attention to Details : Accurate documentation of all interactions and adherence to compliance requirements demand strong attention to detail.
5. Resilience : Ability to handle rejection and overcome objections from debtors while remaining persistent and resilient in achieving collection goals.
6. Computer Skill : Proficiency in using computer systems and software for documentation, data entry, and communication purposes.
7. Previous Experience : Prior experience in calling role (preferably Omantel or Ooredoo / any similar service provider)

Basic Details

Qualification :

Posted :

Job Type : Full-Time

Company : Oman Jobs

Posted By:

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