Sales Support

Salesman

Job Id :1000463892

Description

Description
SMART CITY ENERGY LLC is looking for a dedicated and skilled Sales Support Engineer to join our team. As a Support Engineer, you will play a vital role in providing technical support and troubleshooting assistance to our clients. Your strong problem-solving skills, attention to detail, and commitment to customer satisfaction will contribute to our continued success and customer loyalty. Responsibilities: * Serve as the primary point of contact for customer inquiries and technical issues. * Respond to customer support tickets and troubleshoot software and hardware problems. * Provide timely and effective solutions to customer issues, ensuring their satisfaction and success. * Document customer interactions, issues, and resolutions in a CRM or support ticketing system. * Assist customers with software installations, configurations, and updates. * Offer guidance and training to customers on how to effectively use our software products. * Collaborate with cross-functional teams, including developers and QA engineers, to address and resolve customer issues. * Experience in Windows Installation, trouble shooting, Networking, Sql Server installation and Configuration. Requirements: * Bachelor's degree in Computer Science, Information Technology, or a related field. * Proven experience in technical support, help desk, or a similar role. * Strong understanding of software and hardware products and the ability to troubleshoot technical issues. * Excellent communication and interpersonal skills to interact effectively with customers. * Familiarity with customer support tools and CRM systems. * Attention to detail and a commitment to delivering high-quality results. * Patience, empathy, and a customer-oriented mindset. * Ability to work independently and as part of a team. * Strong organizational and time management skills.

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Job Type : Full-Time

Company : Oman Jobs

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