Telecaller Sales & Marketing

Sales

Job Id :1000490057

Description

### **Duties & Responsibilities of a Telecaller**
#### **1. Outbound Calling (Sales & Marketing)**
- Contact potential or existing customers to inform them about products or services.
- Generate leads and follow up on previous inquiries.
- Persuade customers to buy by explaining product benefits.
- Meet daily/weekly sales targets.

#### **2. Inbound Calling (Customer Support & Query Handling)**
- Answer incoming calls from customers regarding queries, complaints, or product details.
- Provide solutions to customer issues or escalate them to the appropriate department.
- Maintain a polite and professional attitude while handling calls.

#### **3. Data Management & Reporting**
- Maintain a record of calls, sales, and customer interactions in the CRM system.
- Prepare daily or weekly reports on leads, conversions, and follow-ups.

#### **4. Follow-up & Relationship Building**
- Conduct follow-up calls to ensure customer satisfaction.
- Build long-term relationships with customers for repeat business.

#### **5. Adhering to Company Policies**
- Follow the script and guidelines provided by the company.
- Maintain confidentiality of customer data.
- Adhere to telemarketing regulations and ethical sales practices.

### **Skills Required for a Telecaller**
**Good Communication Skills** – Clear and persuasive speaking ability.
**Active Listening** – Understanding customer needs and responding appropriately.
**Sales & Negotiation Skills** – Convincing potential customers.
**Basic Computer Knowledge** – CRM, MS Office, data entry.
**Patience & Persistence** – Handling rejections and difficult customers.

Basic Details

Qualification :

Posted :

Job Type : Full-Time

Company : Oman Jobs

Posted By: oman jobs

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