IT Helpdesk Support Specialist

IT SUPPORT

Job Id :1000370519

IT Helpdesk Support Specialist

Description

*Summary:*
IT Support Specialist with 4 year of experience providing technical assistance and support to end-users. Proven expertise in diagnosing and resolving hardware software issues, implementing system upgrades, and ensuring optimal performance. Adept at troubleshooting network problems and delivering exceptional customer service.

*Key Skills:*
- Technical Troubleshooting
- Hardware/Software Installation
- Network Support
- System Upgrades
- Customer Service
- IT Documentation
- User Training
- Remote Assistance

*Professional Experience:*

**Hindustan Petroleum Corp Ltd India, Location: India - IT Support Specialist
- Provided timely technical support to end-users, resolving hardware and software issues efficiently.
- Conducted system upgrades, ensuring compatibility and enhancing overall system performance.
- Collaborated with cross-functional teams to implement IT initiatives and maintain network integrity.
- Documented IT procedures and created user guides for efficient issue resolution and prevention.

- Responded to user inquiries and provided remote assistance, resolving technical problems.
- Installed and configured software, ensuring compliance with company policies and security standards.
- Conducted training sessions for employees on new technologies and best practices.

*Education:*
- Bachelors Of ComputerApplication, Pacific Institute Of Higher Education And Reserch Institute India, 2020

*Certifications:*
- [Relevant IT Certifications, if any]

*Technical Proficiency:*
- Operating Systems: Windows,Android
- Software: Microsoft Office Suite, [Other Relevant Software]
- Networking: TCP/IP, DNS, DHCP
- Hardware: Desktops, Laptops, Printers

*References:*
Available upon request.

Feel free to tailor this template to match your specific experience and skills.

Basic Details

salary : 300-400 OMR

Experience : 4 Years

Location : Muscat

Qualification : BCA , Bachelors Of Computer Application

Posted :

Job Type : Full-Time

Company : Oman Jobs

Posted By:

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