Customer Care & Appointment Coordinator (HVAC Industry)

Customer Service

Job Id :1000504260

Description

A leading AC and HVAC services provider, is looking for a proactive Customer Care & Appointment Coordinator to join our team.
​Key Responsibilities:
​Receive and handle customer inquiries and requests via calls and WhatsApp (text & voice messages).
​Conduct initial issue assessments to correctly identify the required service type.
​Schedule and confirm service appointments, coordinating seamlessly with the Dispatch/Operations Supervisor.
​Proactively communicate with customers regarding schedule updates, potential delays, or emergencies.
​Update customer records and appointment slots in the CRM system accurately.

​Requirements:
​Minimum of [e. g. , 1-2 years] experience in customer service or coordination (experience in HVAC or technical services is a strong plus).
​Outstanding communication and interpersonal skills, with the ability to handle demanding situations calmly and professionally.
​Excellent active listening skills to process voice messages efficiently and extract key details.
​Proficiency in using WhatsApp Business and CRM/dispatch software.
​Highly organized with strong multi-tasking and prioritization abilities.

Basic Details

Qualification :

Posted :

Job Type : Full-Time

Company : Oman Jobs

Posted By: Oman jobs

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