Operation manager for furniture mattress

Manager

Job Id :1000500371

Description

Operation manager responsibilities:

• Coordinate with all departments including showroom, factory, store, warehouse, finance, HR, and corporate sales to ensure smooth daily operations.
• Monitor each sales order from booking till delivery by staying in touch with the showroom, finance, production, and logistics teams.
• Share timely updates with each department regarding order status, delivery schedule, payment confirmation, production delays, or special customer requests.
• Handle all internal follow-ups to avoid miscommunication or delays and make sure all tasks are done on time as per company procedures.
• Support the showroom and sales team by resolving day-to-day operational issues like product availability, client complaints, delivery arrangements, or display needs.
• Coordinate after-sales service by communicating with the relevant departments to ensure timely resolution of customer complaints and service requests.
• Assist in customer care management by monitoring client feedback and ensuring all complaints are followed up properly.
• Prepare and provide graphic materials such as presentations, reports, or visual content as per requirements from management or other departments.
• Track and update management regularly about operational issues, delays, or department performance, and highlight areas needing quick decisions or approvals.
• Act as a communication bridge between the customer care, production, delivery, and finance departments to make sure all complaints are handled properly and on time.
• Ensure all departments are following company SOPs and report any gap or delay in process for improvement.
• Assist in organizing dispatches, especially for urgent or out-of-Muscat deliveries, by working with the warehouse and logistics team.
• Monitor that all order files, documents, and approvals are completed before production and delivery begin.
• Help in preparing internal reports or summaries that support decision-making by the General Manager or department heads.

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Basic Details

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Job Type : Full-Time

Company : Oman Jobs

Posted By: Oman jobs

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